Contact Us

Operating Hours

Mon - Fri: 10 - 5pm
Saturday: 11am - 4pm
Sunday: Closed

Our Location

110 Lithia Pinecrest Rd

Suite C PMB 1312

Brandon, FL 33511

phonerecycletampa@gmail.com

813-942-4543

Customer Support

Have a question or need assistance? Fill out the form below, and our team will assist you shortly.

Frequently Asked Questions

Do these prices auto-update with the market?

Yes, our prices are automatically updated to reflect current market rates.
How do the grades work?

We define the grading criteria for each item on its respective page. Please refer to the specific item page for detailed grading information.
Are there any shipping costs?

No, we provide a prepaid shipping label at no cost to you. If you choose to use your own shipping service, we recommend obtaining a tracking number and sharing it with us.
Where can I get a postage-paid label?

After selecting your device model and completing the sales order, a shipping label will be generated for you.
What types of devices do you buy?

We purchase a wide range of electronics. If you can't find your device on our list, please contact us, and we'll see if we can provide a quote for you.
How long do I have to send in my device(s)?

Please send your device(s) promptly. We can only guarantee the quoted price if the device is shipped within 4 days of label generation. Orders may expire, and pricing is subject to change based on current market rates. Expired orders will need to be resubmitted by logging into your account and adding a new order.
I sent my product; has it arrived?

Our system will send you an email notification when your device(s) arrive. Typically, delivery takes 1-3 working days, though shipments from remote areas may take longer.
What do I do if I have a lot of devices?

Please complete the online Bulk Order request to contact us.
Can I send my devices from outside the USA?

Yes, we accept devices from outside the USA, provided they are not network locked, are on our product list, and you cover the shipping costs.
When can I expect payment?

Payment is processed within 24-48 hours after we test and confirm your devices. You'll receive email updates throughout the process. You can also check your payment status anytime by logging into your account.
I received an email confirmation that payment has been sent, but I haven't received any funds.

If you haven't received your payment, please contact us as soon as possible.
How do I log into my account?

Click on "My Account" at the top of our homepage. You'll be prompted to enter your email address and password.
I've forgotten my password; how can I retrieve it?

If you've forgotten your password, click on "My Account" at the top of our homepage. Enter the email address associated with your account and click "Submit." You'll receive an email with a link to reset your password.
Can I view the status of my order?

Yes, log into your account by clicking on "My Account" at the top of our website to view your order status.
I have not received an email notification.

Please check your spam or junk folders first. If you still can't find the email, contact us through the link in the footer.
Are my personal details secure?

We encourage you to reset your device before shipping. We also perform a device wipe during our inspection. The information we collect is essential for processing your sale and is not shared with third parties. For more details, please see our privacy policy.
How do I find out what model my device is?

Most models have a printed label on the back or under the battery pack. Alternatively, go to the settings icon on your device and scroll down to "About."
What if my device is not on the website?

If your device isn't listed, please contact us, and we'll see if an offer is available.
What if the phone or device is stolen?

We only honor quotes if you are the rightful owner. If a product is reported as stolen, we will not process payment or provide compensation.
What if the condition of my device differs from what I have stated?

If your device fails our testing due to differing conditions, we will contact you. You can accept the adjusted price or have your device returned at no cost. If we don't hear from you after 3 days, we will process the device at the adjusted price.
How do I turn off iCloud on Apple devices?

Log into www.icloud.com with your Apple ID and password. Select your device from the "All Devices" drop-down, click "Remove from Account," and confirm by clicking "Remove."
How can I look up the model of my Apple iPhone or iPad?

Locate the IMEI or serial number of your device and visit iunlocker.net for more information.
I sent my memory card or SIM card with my phone. Can I have it returned?

Yes, as long as you inform us before we process your device(s). Simply contact our Customer Support Team.